HPD will attempt to contact your building's managing agent to advise them that a complaint has been filed and that a violation may be issued if the condition is not corrected immediately. The Department of Housing Preservation and Development (HPD) investigates a complaint and tickets owners who break the law. The specific agreements between the coop or condo owner and their board may dictate which conditions are required to be addressed by the board or the unit owner.įor more information about residential property maintenance requirements and tenant rights and responsibilities, use the Housing Rules for Owners and Tenants page. If you live in a co-op or condo, you should first report apartment maintenance issues to the owner, management company, or board before filing a complaint with HPD. Some public area and building-wide complaints also require contact information.īefore filing a complaint, you should try to resolve the issue with the building's owner, managing agent, or superintendent. To report a problem in an apartment, you must provide your contact information. If they don’t, you can report a maintenance problem affecting an apartment, a public area, or an entire building. Rental and cooperative building owners must keep apartment units and buildings in livable condition and provide needed repairs.
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